These Terms & Conditions ("Terms") govern the use of Frontlens LLC services and products. By purchasing, accessing, or using any Frontlens service, product, or website, you agree to be bound by these Terms.
Throughout these Terms:
Frontlens provides the following services:
Frontlens develops and licenses pre-built website systems, including but not limited to DONORDOC-01 and future Frontlens systems.
Frontlens may provide custom work including:
Frontlens offers ongoing maintenance, support, monitoring, and improvement services for eligible customers through the System Care plan.
Upon purchase, the Customer receives a non-exclusive, non-transferable license to use the purchased Website System for one business entity.
Unless otherwise specified, the license grants lifetime use of the purchased Website System.
Customers may not:
Frontlens retains ownership of:
Customers retain ownership of:
Website Systems may be delivered through:
Frontlens does not deliver Website Systems through repository transfers or Webflow transfers.
Customers are responsible for:
Delivery is considered complete once the purchased files have been successfully made available to the Customer.
Website Systems are digital products and are generally non-refundable once delivered.
Custom Request payments are generally non-refundable once work has begun.
System Care subscription payments are non-refundable for the billing period already in progress.
Custom work is performed based on:
Work outside the approved scope may require:
Frontlens may include up to three (3) revisions per approved Custom Request.
Requests that significantly alter the approved scope, introduce new requirements, or require substantial redevelopment may be considered new work and billed separately.
Frontlens may utilize third-party providers including:
Frontlens is not responsible for:
Customers agree to:
Project timelines may be affected by customer delays.
System Care is intended for customers who own a Frontlens Website System.
System Care may include:
System Care does not include:
Customers requesting Custom Requests or subscribing to System Care may be required to provide:
Frontlens is not responsible for delays resulting from missing or restricted access.
Frontlens is not responsible for issues caused by:
Any resulting repairs may require a separate paid service.
Support is provided during normal business operations.
Response times are estimates only and are not guaranteed.
Frontlens does not guarantee immediate support availability.
To the fullest extent permitted by law, Frontlens shall not be liable for:
Frontlens' maximum liability shall not exceed the amount paid by the Customer for the specific service involved.
All Frontlens Website Systems, frameworks, assets, documentation, designs, and related intellectual property remain the property of Frontlens unless otherwise stated in writing.
Frontlens may:
Purchasing one Website System does not automatically grant access to future premium products, systems, or versions unless explicitly stated.
Frontlens reserves the right to suspend or terminate services if:
These Terms shall be governed by the laws of the State of Delaware, United States.
Any legal disputes shall be resolved in the courts of Delaware.